APPOINTMENT ★ APPOINTMENT ★ APPOINTMENT ★ NAIL ART BY QUIN

terms & conditions

Welcome to NAIL ART BY QUIN., where every detail is thoughtfully considered, from bespoke designs to the care of our clients. By booking an appointment or using our services, you agree to the following terms and conditions.

APPOINTMENTS

  • Our services are by appointment only. Walk-ins are not accepted.

  • Punctuality is appreciated. If you arrive more than 10 minutes late, your session may need to be rescheduled or adjusted to respect other clients’ bookings. Send me a message on Instagram as a courtesy.

  • We do not permit children in the studio.

  • We do not accept clients under the age of 16 years for nail safety reasons.

DEPOSITS & PAYMENTS

  • A $25 non-refundable deposit is required to confirm your booking. This deposit will be applied to your final service fee, with the remainder payable in cash on the day.

  • Full payment is required at the time your service is completed.

GIFT CARDS

  • Redeemable Services: Gift cards can be used for any service offered by NAIL ART BY QUIN.

  • Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash.

  • Validity: Gift cards are valid for 12 months from the date of purchase.

  • Non-Transferable: Gift cards cannot be transferred to another person without prior approval.

CANCELLATIONS & RESCHEDULING

  • If you need to cancel or reschedule, we kindly ask for at least 48 hours' notice. Changes made within less time may result in the loss of your deposit or incur additional fees.

  • No-shows may be charged the full cost of the service. Deposits are non-transferable to another client or appointment without prior approval.

SERVICE POLICY

  • Our goal is to deliver bespoke nail artistry tailored to your preferences. If there’s anything you’d like adjusted, please let us know before leaving the studio.

  • Due to the custom nature of our work, refunds are not available for completed services.

HEALTH & SAFETY

  • Your health is as important to us as the beauty of your nails. Please inform us of any allergies, sensitivities, or medical conditions prior to your appointment.

  • We reserve the right to decline a service if we believe it may compromise your health or the wellbeing of our staff.

AFTERCARE & MAINTENANCE

  • Proper aftercare is essential for the longevity of your nails. We provide advice to help you maintain your design; however, we are not responsible for issues caused by improper aftercare.

  • Regular maintenance appointments are recommended to keep your nails looking polished and fresh.

PHOTOGRAPHY, VIDEO, SOCIAL MEDIA & MARKETING

  • We take pride in our artistry and may capture photographs or videos of your nails for use on our social media platforms, website, or promotional materials.

LIABILITY

  • NAIL ART BY QUIN. is not liable for any allergic reactions, injuries, personal injuries sustained at our studio, or damage to personal belongings during your visit.

  • We are also not responsible for issues caused by external factors, improper aftercare, or alterations made to your nails after your appointment.

LONGEVITY & EXCLUSIONS

  • The durability of your nails depends on several factors, including your nail condition, lifestyle, and aftercare.

  • If you alter, remove, or reshape your nails yourself (or visit another salon for adjustments), we are not liable for repairs or additional services.

INFILL POLICY

  • For the best results, infills are recommended every 2–3 weeks, depending on the type of application.

  • Infills requested after this period may incur additional charges.

COMPLAINTS & FEEDBACK

  • Your satisfaction is our highest priority. If you have concerns, we encourage you to raise them during your appointment or within 24 hours after your visit.

  • For concerns about nail longevity (e.g., chipping or fading), please return within 7 days for assessment. Adjustments will be made at no charge if we are found at fault. Beyond these timeframes, a fee may apply.

CHANGES TO TERMS

  • These terms may be updated from time to time to reflect changes in our operations or policies. Please refer to this page for the most current version.

By booking with NAIL ART BY QUIN., you confirm that you’ve read, understood, and agreed to these Terms & Conditions.

Thank you for trusting us with your nails – we look forward to creating something truly special for you.

privacy policy

At NAIL ART BY QUIN., your trust means everything to us. This Privacy Policy explains how we collect, use, and safeguard your information with the same care and attention we put into our craft.

By booking an appointment or using our services, you agree to the practices outlined below.

WHAT INFORMATION WE COLLECT

To provide you with a seamless experience, we may collect:

  • Your basic details: Name, phone number, email address, and any other contact information you share with us.

  • Your preferences: Service bookings, nail art choices, and any feedback you provide.

  • Your interactions: Messages, inquiries, and reviews.

  • Technical information: Cookies, IP addresses, and browsing activity when you visit our website.

We gather only what’s necessary to deliver a personalised and professional service.

WHY WE COLLECT YOUR INFORMATION

Your information helps us:

  • Manage your bookings and appointments.

  • Tailor our services to your preferences.

  • Send you confirmations, updates, and occasional offers (only with your consent).

  • Improve our operations and customer experience.

We treat your data as an extension of the care we bring to our craft – handled thoughtfully and responsibly.

HOW WE PROTECT YOUR DATA

Your privacy is paramount. We use secure systems to safeguard your information and follow best practices to prevent unauthorised access, misuse, or disclosure.

We will never sell, rent, or share your personal details with third parties unless it’s necessary for delivering our services (e.g., processing payments) or required by law.

THIRD-PARTY SERVICES

To provide you with a seamless experience, we may work with trusted third-party providers for:

  • Payment processing including Strip, PayPal and AfterPay.

These partners are carefully selected to ensure your data is handled with the utmost care and confidentiality.

USE OF PHOTOGRAPHY AND MEDIA

We take pride in our artistry and may capture photographs or videos of your nails for promotional purposes, including on our website, social media platforms, or other marketing materials.

If you’d prefer not to have your nails featured, simply let us know before your appointment, and we’ll respect your wishes.

YOUR RIGHTS

Your information belongs to you, and you have the right to:

  • Request access to the information we hold about you.

  • Ask for corrections to inaccurate or outdated information.

  • Opt-out of receiving marketing communications at any time.

If you’d like to exercise any of these rights, please contact us directly, and we’ll be happy to assist.

DATA RETENTION

We retain your information only for as long as necessary to provide our services or comply with legal obligations. Once it is no longer needed, your data will be securely deleted.

POLICY UPDATES

This Privacy Policy may be updated from time to time to reflect changes in our operations or legal requirements. Any updates will be posted here, so we encourage you to check back periodically.

QUESTIONS OR CONCERNS?

If you have any questions about how we handle your information, please don’t hesitate to reach out. We’re committed to transparency and ensuring your privacy is respected.

Thank you for trusting NAIL ART BY QUIN. with your information. Your privacy is just as important to us as delivering a flawless service.